Using TAM to measure the factors affecting the use of eHealth services in Misurata City

Abstract

This research paper aims to identify the factors that influence the adoption of the eHealth system for enhancing healthcare services within the public health sector of Misurata city. However, numerous scholars have emphasized that the integration of technological solutions in healthcare should be preceded by user acceptance. Without this crucial step, the endeavor to incorporate technology into healthcare services is likely to be underutilized and ultimately unsuccessful. In light of this concern, an extended model based on the Technology Acceptance Model (TAM) has been developed. This augmented model includes three additional external variables: Technology Anxiety, User Experience, and Technology Infrastructure. To gather comprehensive perspectives, an online survey was conducted, gathering data from 150 citizens and healthcare professionals in Misurata city, encompassing a diverse range of backgrounds. The primary objective of this study is to expand upon the Technology Acceptance Model (TAM) to identify the factors that influence the effectiveness of utilizing the eHealth system as a tool for healthcare services in the Libyan public health sector. The findings of this investigation unveiled that the attitude toward usage significantly and directly impacts the intention to use the eHealth system. Furthermore, perceived usefulness, perceived ease of use, Internet User Experience, Technology Infrastructure, and attitude toward usage are all identified as significant indirect determinants of the intention to use the eHealth system. Conversely, Technology Anxiety was found to have an insignificant indirect impact on the intention to use the eHealth system.